Restaurant staff don't need to know about the ingredients used to produce their menu, but in the best restaurants they always do and there's a reason for that - it helps them to sell their menu!
Knowledge of materials and adhesives throughout your business adds value and security for customers and instils trust.
The training should develop your product knowledge to the level that the most demanding of customers would expect.
The training will help you to identify new business opportunities, particularly in relation to sustainability.
Not everything out there is working 100% as it should.
The training should provide the ability to identify an opportunity where the chosen material is not ideal and propose a better alternative.
It's becoming increasingly difficult to differentiate yourselves from your competitors.
Having materials expertise throughout your business, rather than just within your technical team really does offer an opportunity to stand out from the crowd!
In our view, having customer-facing teams confident in their material knowledge is the easiest way to differentiate your business from your competitors.
Do you get ALL of the relevant information with every enquiry or do estimators and technical people have to make "educated guesses" to fill in the gaps?
There are at least fifteen specific material issues that you should be looking out for when quoting for a new application.
Spotting one of them might win you the order, missing one might cost you an expensive credit!
The training is independent. It's not based around a product range that we want to sell to you. It covers all of the technologies that your business may need regardless of the source.
It's about giving your teams the knowledge that they need to excel without being dependent on your suppliers.
Register up for updates on our training products to receive a 10% discount on your first e-learning course!